Transparency
Market Research Reports incorporated a definite business overview and
investigation inclines on " Audio Communication Monitoring
Market". This report likewise incorporates more illumination
about fundamental review of the business including definitions,
requisitions and worldwide business sector industry structure.
Audio
communication monitoring system
automatically monitors the recorded audio which can be further used
by the enterprises and call centers for the compliance purpose,
speech analysis and transcriptions. Audio
communication monitoring system have become one of the wide
scale deployed solution, seen as essential for the daily operations
of the organizationsto help adhere to the risk and compliance
management mandate. These operations include audio recording during
conference calls, client calls, customer interactions and others for
the future reference purpose. Audio communication monitoring system
is primarily used to analyze the voice quality over the call or VoIP
by the telecommunication industry. Audio communication monitoring is
one of the key approach for the enhancing surveillance systems to
keep a track on criminal and terrorist activities taking place across
the country.
With
rise in use of technically advanced solutions, there has been
rise in the risk for cybercrimes, telemarketing frauds, and phone
hacking to name a few. In order to monitor suchmisconducts,
implementation of audio communication monitoring devices has
increased swiftly in the recent past. Thus, implementation by law
enforcement agencies has further blared the market growth. BPOs and
call centers are the major users/customers of audio communication
monitoring system. Further, rise in the number of BPOs has escalated
the growth of audio communication monitoring market across the
developing economies which include Indian sub-continent, Brazil,
Chile, Egypt, South Africa and others.
Telecom
companies are also amongst the key users of audio
communication monitoring system as a part of quality analysis to
monitor the voice quality for GSM as well as VoIP. Thus, rise in the
number of telecom subscribers is pushing the telecom operators to
deploy additional solutions, in turn supporting the growth of audio
communication monitoring market. However, lack of awareness among the
usersregarding the systems and solutions is the major reason
restraining the market growth. In order to augment audio monitoring
system, added features such as real time call monitoring system can
be a beneficial for the market to excel.
Geographically,
regions such as North America and Asia Pacific, owing to wide
scale implementation by law enforcement agencies and telecom
companies, are seen as lucrative market for audio communication
monitoring system vendors.
Audio
communication monitoring market can be segmented on the basis
of solutions and industry verticals. Segmentation on the basis of
solutions include quality analysis, voice biometric access system,
loudness metering and monitoring and others. Quality analysis is
primarily used to examine voice clarity in GSM, audio surveillance
system, call recording software and others which can also be
identifiedas a sub-segment for quality analysis. Industry verticals
deploying audio communication monitoring solutions include BPOs,
telecommunication and IT industry, banking financial services and
insurance (BFSI), healthcare, media and entertainment, transportation
and logistics and others. Based on geography the market can be
segmented into North America, Europe, Asia Pacific, Latin America and
Middle East and Africa.
Some
of the key players in audio communication monitoring market are
Cisco Systems Inc., IBM Corporation, Nexedia Inc., Nugen Audio, AE
Tactical, Nice Systems Ltd. and Fonetic Solutions Ltd among others.
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