Transparency Market
Research Reports incorporated a definite business overview and investigation
inclines on “Audio Communication Monitoring Market". This report likewise
incorporates more illumination about fundamental review of the business
including definitions, requisitions and worldwide business sector industry
structure.
Audio communication monitoring system automatically monitors the recorded audio
which can be further used by the enterprises and call centers for the
compliance purpose, speech analysis and transcriptions. Audio communication monitoring system have become
one of the wide scale deployed solution, seen as essential for the daily
operations of the organizationsto help adhere to the risk and compliance
management mandate. These operations include audio recording during conference
calls, client calls, customer interactions and others for the future reference
purpose. Audio communication monitoring system is primarily used to analyze the
voice quality over the call or VoIP by the telecommunication industry. Audio
communication monitoring is one of the key approach for the enhancing
surveillance systems to keep a track on criminal and terrorist activities
taking place across the country.
With rise in use of technically advanced solutions, there has been rise in
the risk for cybercrimes, telemarketing frauds, and phone hacking to name a
few. In order to monitor suchmisconducts, implementation of audio communication
monitoring devices has increased swiftly in the recent past. Thus,
implementation by law enforcement agencies has further blared the market
growth. BPOs and call centers are the major users/customers of audio
communication monitoring system. Further, rise in the number of BPOs has
escalated the growth of audio communication monitoring market across the
developing economies which include Indian sub-continent, Brazil, Chile, Egypt,
South Africa and others.
Telecom companies are also amongst the key users of audio
communication monitoring system as a part of quality analysis to monitor the
voice quality for GSM as well as VoIP. Thus, rise in the number of telecom
subscribers is pushing the telecom operators to deploy additional solutions, in
turn supporting the growth of audio communication monitoring market. However,
lack of awareness among the usersregarding the systems and solutions is the
major reason restraining the market growth. In order to augment audio
monitoring system, added features such as real time call monitoring system can
be a beneficial for the market to excel.
Geographically, regions such as North America and Asia Pacific, owing
to wide scale implementation by law enforcement agencies and telecom companies,
are seen as lucrative market for audio communication monitoring system vendors.
Audio communication monitoring market can be segmented on the basis
of solutions and industry verticals. Segmentation on the basis of solutions
include quality analysis, voice biometric access system, loudness metering and
monitoring and others. Quality analysis is primarily used to examine voice
clarity in GSM, audio surveillance system, call recording software and others
which can also be identifiedas a sub-segment for quality analysis. Industry
verticals deploying audio communication monitoring solutions include BPOs,
telecommunication and IT industry, banking financial services and insurance
(BFSI), healthcare, media and entertainment, transportation and logistics and
others. Based on geography the market can be segmented into North America,
Europe, Asia Pacific, Latin America and Middle East and Africa.
Some of the key players in audio communication monitoring market are Cisco
Systems Inc., IBM Corporation, Nexedia Inc., Nugen Audio, AE Tactical, Nice
Systems Ltd. and Fonetic Solutions Ltd among others.