Field Service Management Market: Overview
Field
Service Management (FSM) is a system developed for managing field
operations through a mobile application or software. FSM software solution
enables the companies to manage field resources such as vehicle location, field
worker activity and ensure delivery of spare parts to the operational field.
FSM solution assigns work according to the skills and geographical location of
the field employee and checks inventory for the availability of spare parts.
The process for FSM contains various modules such as administrator, initiator,
qualifier, dispatcher and agent.
Administrator
module manages all data related to business operation. Initiator module enables
the customer/agent to generate new work order and groups the tasks/work order.
Qualifier module qualifies the work orders and creates work order tasks. Dispatcher
module schedules the tasks and assign tasks to suitable field employee. Agent
module manages actual task time and performs the work on the site. FSM software
could also be integrated with backend systems such as billing, accounting and
HR systems.
Field
Service Management Market: Drivers and Opportunities
The
growing number of field operations in manufacturing, oil & gas and
construction has driven the growth of global FSM market. Organizations always
tend to improve their operational efficiency, thus would enhance the growth of
FSM market. With the support of FSM solutions, the organizations could improve
customer satisfaction and increase their profitability by reducing operational
costs. This could further boost the growth of FSM market.
Growth
of cloud based solutions and rise in demand for advanced mobile applications is
likely to provide immense opportunities for FSM market. Further, growth in
Internet of Things (IoT) is anticipated to create ample opportunities for the
global FSM market. However, data security concerns and high costs involved in
implementation of FSM solutions are anticipated to create obstacles in the
growth of FSM market.
Field
Service Management Market: Segmentation
Field
service management market can broadly be segmented on the basis of service
type, application, organization size, deployment type, end-use sector and
geography. On the basis of service type FSM market is segmented into
consultation, software as a service (SaaS) and managed services. In terms of
application type, the global FSM market could be segmented into schedule and
tracking management, inventory management, customer management and invoice
management.
In
terms of organization size, the market is segmented into small & medium
sized enterprises (SMEs) and large sized organizations. On the basis of
deployment type, FSM market could be segmented into on premise and cloud
deployment. On the basis of end-use sector, the FSM market could further be
segmented into oil & gas, communication, manufacturing, energy, healthcare,
logistics and insurance sectors.
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Moreover, in terms of
geographies, the global FSM market is segmented into North America, Europe,
Asia-Pacific (APAC), Middle East and Africa (MEA) and Latin America regions.
FSM solutions are widely present in North America region due to increasing
demand for operational cost reduction. Moreover, Asia Pacific region is
anticipated to witness high adoption rate of FSM solutions due to growth in oil
& gas, manufacturing and energy sector
Field
Service Management Market: Major Players
The
major participants in the field service management market include companies
such as International Business Machine (IBM) Corporation, Oracle Corporation,
Accenture PLC, Tata Consultancy Services (TCS) Limited, SAP SE, Comarch, ServiceMax
Inc., Trimble Navigation Limited, Astea International Inc., Intac International
LLC and ClickSoftware Technologies.
The
report offers a comprehensive evaluation of the market. It does so via in-depth
qualitative insights, historical data, and verifiable projections about market
size. The projections featured in the report have been derived using proven
research methodologies and assumptions. By doing so, the research report serves
as a repository of analysis and information for every facet of the market,
including but not limited to: Regional markets, technology, types, and
applications.
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